BUSINESS OPERATIONS
Business operations resources cover visibility and capacity: knowing what is happening across delivery today, and removing the manual steps that cap how much work the team can take on.
Most operational pain is invisible until someone leaves, a client complains or a spreadsheet breaks.
These resources make the work visible first, then automate the handoffs that consistently fail.
FRAMEWORKS
Six operations metrics decide whether a growing business can take on more work: cycle time per engagement, capacity utilisation, cost to serve, rework rate, first-response time and on-time delivery. Track them from the systems that already hold the data, review them weekly, and change one process at a time in response.
7 MIN READ
Around six. Enough to see capacity, speed, cost and quality, few enough that the review takes fifteen minutes and actually happens.
Usually reducing rework. Work redone is capacity already paid for, and the cause is normally a missing checkpoint rather than a skills problem.